Western National Insurance

Team Lead, DevOps

Job Locations US-MN-Edina
Posted Date 2 months ago(10/7/2022 1:27 PM)
# of Openings
Information Technology



Western National is seeking a DevOps Team Lead to join our team and help us continually improve our business platforms. We are The Relationship Company®, and we strive to provide best-in-class service to all our agency partners and policyholders while promoting a culture of work/life balance to our employees.  


This is a great opportunity for the right person to take an important technical leadership role in an important IT Operations team, ensuring a well-designed, high performing, reliable platform is available to support our customers and internal business needs.  You will drive the implementation of the Cloud  vision within Western National.  This role will also uphold and promote the Western National high standards of reliable customer service.


If you are interested in joining a growing company, are passionate about DevOps, and have experience leading people and providing exceptional IT service, we invite you to apply today!


Opportunities and Responsibilities

  • Lead a team of DevOps engineers to define, deploy, and run a DevOps practice facilitating rapid iterative deployments
  • Assist in defining the vision for DevOps by partnering with development and infrastructure teams across the organization and contributing to the AGILE and SDLC methodologies
  • Lead the efforts to implement the DevOps vision, leading team members by example
  • Drive the implementation of:
    • Structured software configuration management for multiple parallel projects that utilize the same codebase (supporting a branching and merging development strategy)
    • Continuous integration / continuous delivery (CI/CD) frameworks to support multiple concurrent development efforts across many projects that include local and cloud development environments
    • Versioning strategy for concurrent development, integration, test and production environments. Ability to track, update, and modify environments as needed.
  • Identify tools and technologies to drive automation and optimization in support of development, testing, and deployment
  • Reduce constraints, replacing manual or repetitive tasks with automation, enabling faster delivery, and find ways to accelerate technology innovation
  • Collaborate with cross-functional team to understand proposed changes, gain alignment with stakeholders and coordinate appropriate testing and validation.
  • Responsible for the health, reliability, stability, and capacity of the environment
  • Manage KPI’s for the team, including performance, velocity, and availability
  • Build and scale fault-tolerant systems and services to support business growth
  • Assist in resolving technical debt and minimizing the creation of new technical debt
  • Partner with Architecture and IT Security to assist in defining standards and strategy
  • Mentor and coach team members, leading by example.
  • Recommend development opportunities for the team to broaden and enhance their skill sets.
  • Participate in special projects and other duties as assigned


  • Ability to communicate technical concepts to executive team and business leaders as well as software developers and engineers
  • Demonstrated ability to coach, direct and develop team members
  • Ability to facilitate the resolution of conflicting ideas, views and/or perspectives
  • Ability to organize multiple priorities and manage team to achieve deliverables that meet or exceed service level objectives.
  • Solid understanding of modern DevOps technologies such as: GIT, Containers, Infrastructure as Code (Terraform, Ansible or similar).
  • Experience with infrastructure services like load balancing, DNS, DHCP, Active Directory, etc.
  • Experience working with fault tolerant highly available system design utilizing redundancy and disaster recovery.
  • Extensive experience in DevOps engineering, team management and collaboration


  • Minimum 5 years of experience in software development or IT infrastructure
  • Minimum 3 years of experience in DevOps and/or Site Reliability Engineering
  • Minimum 2 years of experience in people management (hiring, mentoring, and managing staff)
  • Experience with pipeline based SDLC CI/CD automation
  • Experience working on a scrum team
  • Bachelor’s degree in Computer Science, Information Systems, Engineering or related IT field is required
  • Certifications from AWS, Azure and ITIL are preferred


Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace including the Wellness by Design Platinum +Green award from Hennepin County and is a mspWellness Champion. Western National was also named a Star Tribune Top Workplace in 2021 and 2022. The company is also consistently recognized as a Wards Top 50 performing property-and-casualty insurance company for its outstanding financial results.

Western National has long been known as “The Relationship Company®,” and caring for our employees is a part of that relationship commitment. Western National values connectiveness, empowerment, and accountability.  Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a commitment to a healthy work/life balance. These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more!


Western National offers full time employees a significant Total Rewards Package, including:

  • Medical insurance Plan options
  • Health Savings Accounts (HSA)
  • Flex Spending Accounts (FSA)
  • 401(k) Plan (plus company match)
  • Wellbeing Program
  • Onsite Fitness Studio
  • Paid volunteer time
  • Time Off – including vacation and holiday pay
  • 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk & Insurance Education)
  • Workplace Flexibility
  • Discounts on personal auto and homeowner's insurance
  • Paid parental leave
  • Profit-sharing bonus
  • Other standard employee benefits – including dental insurance, vision benefits, life insurance, disability insurance, and more.


 Western National provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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