• Quality Assurance Analyst

    Job Locations US-MN-Edina
    Posted Date 1 month ago(10/18/2018 6:14 PM)
    # of Openings
    Information Technology
  • Overview

    Western National is in search of a Quality Assurance Analyst to join our team!  This role offers a candidate the opportunity to further their knowledge and skillset within the Quality Assurance world and will also work closely with our Salesforce team to start.


    The ideal candidate will have previous Quality Assurance experience including the ability to create and execute test cases. This role will be testing Salesforce and previous experience with Salesforce or other CRM tools would be a nice to have. This role will have the opportunity to use Automation tools in the future and someone with a technical aptitude for that is preferred.   


    • Write test scripts for user stories.
    • Work with Development team to provide estimates.
    • Provide clear and timely communications regarding Quality Assurance activities, deliverables and related processes across various levels of the organizations.
    • Reports issues with documentation and recommends for resolution.
    • Decision making guided by specific instructions, standard practices, and established procedures that generally require some interpretation.
    • Automatically makes decisions on routine issues.
    • Deals with moderately complex problems that must be broken down into manageable pieces.
    • Gathers input and makes recommendations to solve problems of moderate complexity.
    • Participate in development of improvements and help implement change as required.
    • Regular contact with internal customers across the organization.
    • Some contact with outside customers, including vendors.


    • 2+ years of Quality Assurance experience and ability to accurately identify, document and develop test cases is required.
    • Salesforce or CRM experience is a nice to have.
    • Experience working in Agile team is required.
    • Proven ability to work as solo QA on project team.
    • Jira or similar tool is preferred.
    • Exposure to Automation tools or interest in learning Automation tools is preferred.
    • Ability to communicate clearly and effectively both verbally and in writing to technical and non-technical audiences.
    • Solid knowledge with Software Development Life Cycle (SDLC) concepts.
    • Proven ability to organize deliverables within specified timeframe.
    • Understanding of standards for quality, processes, and meeting established service against those standards.
    • Bachelor’s degree preferred, experience in lieu of degree acceptable.
    • Advanced competency and use of various core systems, office and computer equipment and software packages.


    Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. plus Alaska. Currently ranked as the 57th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has consistently earned accolades as an employer of choice, including as a Star Tribune Top Workplace (2011 – 2016), and previously as a recipient of the Minnesota Business Ethics Award, as a Minnesota Business Magazine Top 100 Workplace, as a Principal Financial “10 Best” Company, and as a finalist for the Alfred P. Sloan “When Work Works” Award.


    Western National is known as “The Relationship Company®”, and caring for employees is a key part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for 10 years or more.

    Our benefits package includes:

    • 401(k) company match
    • Medical insurance – We offer affordable (thanks to a strong employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option
    • Western Wellbeing program – Including on-site massage, yoga classes, salad and healthy snack days, sit/stand workstations, nutrition seminars, and more
    • 100% company-paid tuition reimbursement for approved, job-relevant coursework
    • Discounts on automobile and homeowner's insurance
    • Other standard employee benefits – Including dental insurance, vision benefits, life insurance, disability insurance, and more


    We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

    • “Excellent company which prioritizes customer service and community service.”
    • “Just a great place to come to work, and stay for a career. I love the personal touch from [the] executive suite on down. [The] CEO is on a first-name basis with everyone.”
    • “Above-average benefits, especially on the health insurance front.”
    • “I have felt welcomed here and I feel like the Senior Management cares.”


    (For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: http://bit.ly/2qXtl4A .)


    ***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***


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