• Quality Assurance Analyst Manager

    Job Locations US-MN-Edina
    Posted Date 3 months ago(3 months ago)
    # of Openings
    Information Technology
  • Overview

    Western National is in search of a Quality Assurance Analyst Manager to join our team!  This exciting opportunity will offer someone with strong leadership skills a chance to grow our Quality Assurance Team. Our QA team continues to leverage Agile as it grows.


    As Western National continues to look towards the future, we are looking for a strong people and technical leader to help. The ideal candidate will have lead both Manual testers but also have a strong understanding of how to build and grow automated testing.


    • Oversee the administration of the Quality Assurance team (12 direct reports) activities for assigned product team to include meeting expected work commitments.
    • Provide daily management to the assigned Quality Assurance team through staffing, performance management, training and development.
    • Managing special projects as assigned.
    • Drive automation advancement through the Western National Systems.
    • Work closely with Application Development teams including the use of automation for the Dev Ops Pilot strategy.
    • Identify opportunities to deliver business value through business process improvement, organizational change and/or technology integration.
    • Develop and implement best practices to ensure all Quality Assurance functions are fully documented, supportable and follow applicable regulations.
    • Participate with IT Senior Leadership team in future planning and budgeting processes.
    • Manage the workload and product team assignments of the Quality Assurance Team.
    • Ensures the Quality Assurance Team meets deadlines and have consistent and predictable outcomes.
    • Coach, direct and develop individuals to achieve individual, departmental and company goals.
    • Complete performance reviews for all direct reports.
    • Works constantly to maintain and improve employee engagement and job satisfaction.
    • Updates job knowledge by studying trends/developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks or participating in profession organizations.


    • 5-7+ years IT Management experience within Quality Assurance. 
    • Prior supervisory/management experience with demonstrated ability to coach, direct, and develop individuals.
    • Strong organizational leadership and communication skills with proven ability to influence change.
    • Demonstrated and in-depth knowledge of Quality Assurance policies and practices.
    • 4-year degree in business or other related field of study or equivalent experience with an Associate degree acceptable.
    • Experience with an Agile software environment required.
    • Experience with Jira, Confluence and Zephyr preferred but not required.
    • Selenium tool experience is a plus.
    • Insurance industry experience is a plus.


    Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. plus Alaska. Currently ranked as the 57th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has consistently earned accolades as an employer of choice, including as a Star Tribune Top Workplace (2011 – 2016), and previously as a recipient of the Minnesota Business Ethics Award, as a Minnesota Business Magazine Top 100 Workplace, as a Principal Financial “10 Best” Company, and as a finalist for the Alfred P. Sloan “When Work Works” Award.

    Western National is known as “The Relationship Company®”, and caring for employees is a key part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for 10 years or more.


    Our benefits package includes:

    • 401(k) company match
    • Medical insurance – We offer affordable (thanks to a strong employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option
    • Western Wellbeing program – Including on-site massage, yoga classes, salad and healthy snack days, sit/stand workstations, nutrition seminars, and more
    • 100% company-paid tuition reimbursement for approved, job-relevant coursework
    • Discounts on automobile and homeowner's insurance
    • Other standard employee benefits – Including dental insurance, vision benefits, life insurance, disability insurance, and more


    We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

    • “Excellent company which prioritizes customer service and community service.”
    • “Just a great place to come to work, and stay for a career. I love the personal touch from [the] executive suite on down. [The] CEO is on a first-name basis with everyone.”
    • “Above-average benefits, especially on the health insurance front.”
    • “I have felt welcomed here and I feel like the Senior Management cares.”


    (For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: http://bit.ly/2qXtl4A .)


    ***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***


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