• Claims Business Analyst

    Job Locations US-MN-Edina
    Posted Date 3 weeks ago(4/5/2018 3:32 PM)
    # of Openings
  • Overview

    Western National is seeking a Business Analyst to join our Claims team as we rollout a new Claims tool. This exciting opportunity will allow a candidate with the right skills to have a meaningful impact on our Claims Departments continued growth with specific technical tools.


    This role will work within an agile environment working closely with the Business Users and Developers to deliver strong requirements to help further multiple aspects of this new tool.


    • Partner with technical and subject matter experts to understand workflow in order to design, develop, and implement solutions that optimize Claims business processes.
    • Maintains, monitors, manages and configures existing systems, projects and processes.
    • Elicits and documents business requirements within current department.
    • Gathers input and makes recommendations to solve problems of moderate complexity.
    • Regular contact with internal and external customers.
    • Regular contact with outside vendors.
    • Evaluate test plans to be used in system/integration and user acceptance testing to meet quality objectives.
    • Document current and new processes, including requirement gathering processes.
    • Process and understand Process Flow charts to explain project needs.
    • Be able to act as Subject Matter Expert for variety aspects of current projects.


    • 3+ years of experience in gathering requirements and supporting computer systems or similar projects.
    • Previous Insurance experience with focus on Claims is strongly preferred.
    • Past experience recommending solutions to business problems and ability to communicate this both verbally and in writing to technical and non-technical audiences.
    • Ability to read/understand simple SQL and XML.
    • knowledge of software development lifecycles and methodologies including agile delivery models, Scrum methodology.
    • Moderate experience with Confluence and JIRA preferred.
    • Bachelor’s Degree in Business or a related field preferred; or equivalent work experience.


    Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. plus Alaska. Currently ranked as the 57th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has consistently earned accolades as an employer of choice, including as a Star Tribune Top Workplace (2011 – 2016), and previously as a recipient of the Minnesota Business Ethics Award, as a Minnesota Business Magazine Top 100 Workplace, as a Principal Financial “10 Best” Company, and as a finalist for the Alfred P. Sloan “When Work Works” Award.

    Western National is known as “The Relationship Company®”, and caring for employees is a key part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for 10 years or more.

    Our benefits package includes:

    • 401(k) company match
    • Medical insurance – We offer affordable (thanks to a strong employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option
    • Western Wellbeing program – Including on-site massage, yoga classes, salad and healthy snack days, sit/stand workstations, nutrition seminars, and more
    • 100% company-paid tuition reimbursement for approved, job-relevant coursework
    • Discounts on automobile and homeowner's insurance
    • Other standard employee benefits – Including dental insurance, vision benefits, life insurance, disability insurance, and more


    We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

    • “Excellent company which prioritizes customer service and community service.”
    • “Just a great place to come to work, and stay for a career. I love the personal touch from [the] executive suite on down. [The] CEO is on a first-name basis with everyone.”
    • “Above-average benefits, especially on the health insurance front.”
    • “I have felt welcomed here and I feel like the Senior Management cares.”


    (For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: http://bit.ly/2qXtl4A .)


    ***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***


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