• Quality Assurance Trainee

    Job Locations US-MN-Edina
    Posted Date 1 month ago(3/23/2018 1:04 PM)
    # of Openings
    Information Technology
  • Overview

    Western National is seeking a Quality Assurance Trainee to join our growing IT department. This exciting opportunity will give someone a great opportunity to learn and grow within our Quality Assurance team. This role will start with hands on experience with Production Support and grow into more hands-on Quality Assurance work as the position progresses.


    The ideal candidate will have a high level of interest in getting in to the IT/Quality Assurance world.


    • Triage user production issues accordingly for effective resolution and completion.
    • Create and maintain Knowledge based documentation.
    • Run functional tests, identify defects, enter bugs into tracking system and validate fixes.
    • Perform formal testing such as regression, usability.
    • Triage and escalate issues as appropriate.
    • Effectively interact with business users on production support emails.
    • Follows process to execute system/integration and user-acceptance test plans, documenting results according to agreed upon standards.
    • Works with other testing resources, communicating the status of testing activities and provides testing results to the team.


    • Bachelor’s degree; prefer Mathematical or Computer Science.
    • 0-2 years of experience in Testing, post production support help desk role.
    • Strong customer service and troubleshooting skills.
    • Experience with issue management tools preferred.
    • Ability to multi-task in a largely self-directed work environment.
    • Insurance or financial industry knowledge preferred.


    Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. plus Alaska. Currently ranked as the 57th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has consistently earned accolades as an employer of choice, including as a Star Tribune Top Workplace (2011 – 2016), and previously as a recipient of the Minnesota Business Ethics Award, as a Minnesota Business Magazine Top 100 Workplace, as a Principal Financial “10 Best” Company, and as a finalist for the Alfred P. Sloan “When Work Works” Award.


    Western National is known as “The Relationship Company®”, and caring for employees is a key part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for 10 years or more.

    Our benefits package includes:

    • 401(k) company match
    • Medical insurance – We offer affordable (thanks to a strong employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option
    • Western Wellbeing program – Including on-site massage, yoga classes, salad and healthy snack days, sit/stand workstations, nutrition seminars, and more
    • 100% company-paid tuition reimbursement for approved, job-relevant coursework
    • Discounts on automobile and homeowner's insurance
    • Other standard employee benefits – Including dental insurance, vision benefits, life insurance, disability insurance, and more


    We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

    • “Excellent company which prioritizes customer service and community service.”
    • “Just a great place to come to work, and stay for a career. I love the personal touch from [the] executive suite on down. [The] CEO is on a first-name basis with everyone.”
    • “Above-average benefits, especially on the health insurance front.”
    • “I have felt welcomed here and I feel like the Senior Management cares.”


    (For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: http://bit.ly/2qXtl4A .)


    ***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***


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