Claims Representative

Job Locations US-MN-Edina
Posted Date 2 weeks ago(2/8/2018 6:47 PM)
# of Openings


Western National is excited to announce an opportunity to join our Claims team as a Claims Representative handling bodily injury liability claims. This highly visible and important role will allow the right candidate to work with our customers in the claims handling process.


The ideal candidate will have 3+ years of claims experience, strong communication, time management, and analytical skills.     


  • Handle high volume, low to moderate complexity liability and bodily injury claims within settlement authority.
  • Ensure customer service excellence.
  • Investigate and review policy forms, facts and documents related to claims to make appropriate decisions on claims resolution.
  • Establish and review proper reserves for each claim based upon thorough investigation, evaluation, and experience, maintaining appropriate reports to ensure status of claims are clearly documented at all times.
  • Provide direction to outside vendors and partners.
  • Deal with moderately complex problems that must be broken down into manageable pieces.
  • Utilize knowledge, experience and available resources to resolve claims.
  • May participate in development of improvements and help implement change.
  • Regular contact with customers (insureds, claimants, agents) as well as regular contact with employees across the organization; travel for field work as required.
  • Occasional travel on short notice for field work as required (i.e., scene investigations, meeting witnesses, etc.).


  • 3+ years of handling Claims experience.
  • Experience working with Microsoft Office and other systems on a daily basis.
  • Experience working with Guidewire ClaimCenter is a plus.
  • Understanding of industry practices, standards, and claim concepts.
  • Able to multitask and solve problems.
  • Strong oral and written communication skills.
  • Negotiation with individuals and attorneys.
  • Good business judgment.
  • Bachelor degree or equivalent related experience.
  • Working toward AIC, AINS or CPCU certification is preferred.

Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. plus Alaska. Currently ranked as the 57th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has consistently earned accolades as an employer of choice, including as a Star Tribune Top Workplace (2011 – 2016), and previously as a recipient of the Minnesota Business Ethics Award, as a Minnesota Business Magazine Top 100 Workplace, as a Principal Financial “10 Best” Company, and as a finalist for the Alfred P. Sloan “When Work Works” Award.

Western National is known as “The Relationship Company®”, and caring for employees is a key part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for 10 years or more.

Our benefits package includes:

  • 401(k) company match
  • Medical insurance – We offer affordable (thanks to a strong employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option
  • Western Wellbeing program – Including on-site massage, yoga classes, salad and healthy snack days, sit/stand workstations, nutrition seminars, and more
  • 100% company-paid tuition reimbursement for approved, job-relevant coursework
  • Discounts on automobile and homeowner's insurance
  • Other standard employee benefits – Including dental insurance, vision benefits, life insurance, disability insurance, and more


We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

  • “Excellent company which prioritizes customer service and community service.”
  • “Just a great place to come to work, and stay for a career. I love the personal touch from [the] executive suite on down. [The] CEO is on a first-name basis with everyone.”
  • “Above-average benefits, especially on the health insurance front.”
  • “I have felt welcomed here and I feel like the Senior Management cares.”


(For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: .)


***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***


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