Support Specialist(Underwriting/Surety)

2 months ago
# of Openings


Western National seeks an Underwriting Support Specialist to join our growing Surety team in our Western Region Surety office in Phoenix, Arizona.  The Underwriting Support Specialists role is to help support our Surety Underwriting team by entering and processing Surety Business, provide support for Commercial Surety and help provide high level customer service to our customers.

This exciting opportunity will provide a person an opportunity to grow and learn in a dynamic yet team focused environment. This role will work closely with multiple parties both internally and externally and will be given the chance to grow their career within the Surety space.


  • Enter bonds in e-Surety and reconcile upload errors between e-Surety and CHIPS for all offices nationwide.
  • Handle routine transactional commercial surety submissions within assigned territory with assistance from underwriter.
  • Renew commercial surety bonds, correct errors, process riders/endorsements within the CHIPS environment.
  • Process daily cancellations and reinstatements.
  • Process new agent appointments including set up of agents in our ARM and Connect systems.
  • Type and prepare bond forms.
  • Interact with team members to produce a quality product and accomplish over-all team/department goals.
  • Consult with Underwriters on unfamiliar risks, tasks and question changes outside of authority levels.
  • Frequent contact with agents via phone and email.
  • Redistribute mail as needed.
  • Prioritize tasks on a daily basis.
  • Handle special projects when requested.
  • May serve as a backup to the Commercial Surety Underwriting team.


  • Two to three years’ experience working in an office environment, preferably in insurance or financial services.
  • Working knowledge of Microsoft Office applications and Windows (i.e., Word, Excel, etc.).
  • Good numbers aptitude and high level accuracy rate (i.e., 99% +).
  • Ability to work in a fast-paced, changing environment and manage stress.
  • Must be able to work in a team environment.
  • Excellent customer service/relationship skills.
  • Demonstrates strong analytical and problem solving skills.
  • Excellent verbal, written and interpersonal communication skills.
  • Accurate and strong attention to detail and the ability to handle multiple priorities with flexibility.
  • Ability to work additional hours to meet deadlines and/or complete projects.
  • Demonstrates excellent organizational, time management and prioritization skills.
  • Ability to work independently and carry out assignments to completion.
  • Previous experience with Surety is preferred.
  • Ability to meet deadlines and maintain confidentiality.
  • High school graduate or equivalent; some college preferred.


Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. plus Alaska. Currently ranked as the 57th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has consistently earned accolades as an employer of choice, including as a Star Tribune Top Workplace (2011 – 2016), and previously as a recipient of the Minnesota Business Ethics Award, as a Minnesota Business Magazine Top 100 Workplace, as a Principal Financial “10 Best” Company, and as a finalist for the Alfred P. Sloan “When Work Works” Award.

Western National is known as “The Relationship Company®”, and caring for employees is a key part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for 10 years or more.

Our benefits package includes:

  • 401(k) company match
  • Medical insurance – We offer affordable (thanks to a strong employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option
  • Western Wellbeing program – Including on-site massage, yoga classes, salad and healthy snack days, sit/stand workstations, nutrition seminars, and more
  • 100% company-paid tuition reimbursement for approved, job-relevant coursework
  • Discounts on automobile and homeowner's insurance
  • Other standard employee benefits – Including dental insurance, vision benefits, life insurance, disability insurance, and more


We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

  • “Excellent company which prioritizes customer service and community service.”
  • “Just a great place to come to work, and stay for a career. I love the personal touch from [the] executive suite on down. [The] CEO is on a first-name basis with everyone.”
  • “Above-average benefits, especially on the health insurance front.”
  • “I have felt welcomed here and I feel like the Senior Management cares.”


(For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: .)


***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***


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